Can a model's confidence score be treated as a reliable probability?
Not automatically. Scores and thresholds vary by model, prompt, options and data distribution. A value that looks probabilistic may not correspond to real-world correctness rates. Teams should calibrate on representative held-out examples and monitor changes before using scores to automate consequential decisions.
Answered in
Decision Models Turn AI Routing Into a Small, Testable ContractA decision interface can turn an open-ended chatbot request into a narrow classification step with explicit options and reviewable limits.
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