Can AI actually run customer service or logistics without humans?
Not reliably, for now. AI handles high-volume, low-ambiguity tasks well but struggles with edge cases, emotional nuance, and adversarial human behavior — exactly the situations that define real customer service and logistics operations. Most durable deployments keep a human escalation path rather than removing it.
Answered in
Companies Put AI in Charge. Now They’re Paying for ItPizza Hut and Klarna handed AI the keys to real operations. Here's why both deployments backfired — and what actually works instead.
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