Does a contact center need to move to Five9’s cloud platform to use Level AI?
Five9 says the planned standalone applications are meant to reach organizations that still operate on-premises contact centers or use another cloud platform. Final packaging and integration details have not been announced.
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Five9’s Level AI Deal Targets the Work Behind Every CallFive9 plans to buy Level AI for $325 million, adding agent assist, quality review, coaching, and conversation analytics while the deal remains pending.
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