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answer: direct
beat: ai-industry
source: 1 article · updated: August 13, 2026
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What percentage of Microsoft 365 customers actually pay for Copilot?

Fewer than 4.5 percent of Microsoft's 450 million commercial Microsoft 365 customers currently pay for Copilot features. Of those who do pay, only 20 to 30 percent use it on a weekly basis, revealing a significant gap between feature availability and actual habitual workplace adoption.

Answered in

Microsoft Merged All Its Copilots Into One App — But Almost Nobody Is Paying

Microsoft unified every Copilot into a single app with impressive new features, yet fewer than 4.5% of its 365 customers actually pay for AI capabilities.

Crashtech Editorial August 13, 2026 AI Business & Money

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