What happens when the AI can't help?
An Answer Policy Engine decides when to answer, when to ask a clarifying question, and when to hand off. Policy-driven handoff routes to your ticket connectors and sends a support-email notification, so a human picks up when a human should.
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Flocci Chat: The Support Bot That Learns From the People It ServesAn embeddable AI support widget that fills its own knowledge base from real visitor browsing, cites its sources, and escalates only when a human should.
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More building flocci questions
- What exactly is Flocci Pulse?
- What makes it different from Mentimeter, Slido, or SurveyMonkey?
- How does the AI actually help?
- Do participants need an account, and can responses ever get blocked?
- How does pricing and billing work?
- How does Flocci Chat know about my website?
- Will it work on my JavaScript-heavy or no-code site?
- How do I trust the answers? Does it make things up?
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